Junior Product Owner - Commerce Operations

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

At Dr. Martens, our customers are at the heart of everything we do. We’re on a growth mission to put a bounce in the step of the world’s odd ones out. Our commerce platforms power how customers around the world discover and shop Dr. Martens. We’re on a mission to deliver best-in-class digital and retail experiences and frictionless operations across every step of the consumer journey.

We’re looking for a Junior Product Owner – Commerce Operations to support the Commerce & Payments Product Owner in managing the day-to-day running of our commerce operations with a focus on in-store. You’ll help ensure our platforms run smoothly, supporting retail operations, merchandising, fulfilment, and customer purchasing journeys.

As our Junior Product Owner - Commerce Operations, you will be responsible for:

• Owning product priorities and backlog, balancing critical delivery with long-term business value and innovation.
• Owning and understanding the operational processes and how teams use our technology, driving process and efficiency improvements with the delivery teams.
• Working with Delivery Managers to plan and deploy product increments, ensuring cross-regional alignment and minimal disruption to business functions.
• Collaborating with key stakeholders in retail, merchandising and fulfilment to identify opportunities, resolve blockers, and maximise our commerce technologies.
• Partnering with regional retail teams to identify and prioritise improvements, ensuring that the operational teams are set up to succeed and best serve our customers.
• Building knowledge of commerce systems (OMS, POS, payment gateways, fulfilment tools).

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• A natural ability to prioritise, pivot, and remain focused in a fast-moving, commercial environment.
• Demonstrable experience in a retail environment with an understanding of the systems, technologies, and processes.
• Excellent interpersonal skills, with the ability to translate issues into clear requirements.
• A proactive, can-do mindset and eagerness to learn.
• A curiosity for innovation, ideas and opportunities within the retail space.
• Experience of or a desire to experience working with agile methodologies.
• An adaptable mindset and embracer of change and recognising its importance

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year
• Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.